Humvee21
Well-Known Member
- Messages
- 160
- Location
- Atlanta, GA
Hey all,
With so few Hummer dealers around these days, I figured I'd warn fellow Hummer owners about my awful experiences with Carl Black GMC Kennesaw off of Barrett Pkwy in Kennesaw, GA. Here is a direct copy and paste of my review of the dealership and my experience with them.
With so few Hummer dealers around these days, I figured I'd warn fellow Hummer owners about my awful experiences with Carl Black GMC Kennesaw off of Barrett Pkwy in Kennesaw, GA. Here is a direct copy and paste of my review of the dealership and my experience with them.
Never have I ever received such awful service. I made an appointment with Brian Honea to bring in my vehicle to have it looked at. The appointment was scheduled 3 WEEKS in advanced because Brian advised me that they did not have an opening. The day of my appointment, I showed up 15 minutes early. I got out of my vehicle and had to wait 45 minutes before someone greeted me and looked up my appointment. I gave them my name, address, and phone number but they had told me that I had no appointment scheduled. I said I scheduled the appointment with Brian Honea and the service adviser I was speaking to stated "I understand now. Brian only makes 'mental appointments'." That's fine, I don't really care what Brian does just as long as it doesn't affect me. Well, it did. I asked them to speak with Brian and they had told me that Brian had just left for the day. They said that they wouldn't be able to look at my vehicle that day even though I had made an appointment with them 3 weeks in advanced. I told them that I would reschedule since I didn't make arrangements to leave my vehicle with them for a couple days.
The next time, I scheduled the appointment 1 week in advanced so that I could make arrangements for me to leave my vehicle with them during the day. I arrived on my appointment day to drop off my vehicle. This time, I was quickly greeted by a service adviser and she immediately began to look up my appointment. Again, I gave my name, address, and phone number but AGAIN was unable to find my appointment. She stated that they may need the vehicle a couple days since it was now considered a "work in appointment." I only made arrangements to leave the vehicle with them during the day, not overnight. I asked her to speak to Brian since this was my second time coming back because of them not entering my appointment in the system, and that I did make an appointment so it shouldn't be considered a "work in appointment."
Since the first incident, I have left 2 messages on Brian's voicemail. I still have not received a call back. I have spoken to multiple people about this issue and nobody has been able to help me. I would never recommend this dealership to my worst enemy. This dealership is awful and will not treat their customers right. If they cannot treat their customers right, think about how they treat your vehicle.
UPDATE
An update to my original review. I went to pick up my vehicle at the end of the day. Little to my surprise, my vehicle still was not diagnosed. Instead, it was sitting there the entire day. I asked the service adviser that had checked me in earlier that morning if Brian Honea was there and he was. I had patiently waited 20 minutes to speak with him. I approached him and explained my situation. Instead of apologizing, he ACCUSED me of showing up a day late to my originally scheduled appointment. At the end of our conversation, he said he wanted to get together with me and the service adviser that was helping me that day to figure out a resolution. As soon as he said that, he went somewhere in the back. I waited another 5 minutes and he never came back. It seems that poor customer service is a pattern at Carl Black. Anyway, I have been more than patient with this dealership. I will not be wasting anymore time with them. When I got in my vehicle to drive off, there was a foul smoke smell in the cabin and I do not smoke, nor do I let anyone smoke in my vehicles.
If management at Carl Black GMC would like to contact me about my experience with this dealership, you can do so by looking my information up in your system. I've had to provide it several times for you to get my appointment in the system. I will not be contacting this dealership for any purposes. My vehicle is a Hummer H2 and I am sure if you ask Brian he will not forget who I am.
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