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  1. #1
    All Terrain
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    Trail duty review

    Hopefully I can help someone here before they make the mistake of ordering from these people. I ordered bump stops Oct 24, the website showed they would be back in stock Oct 31. I was fine with this since I wasn't in a rush to get them. They removed the message on their website showing a back order, I expected to see them within a week or so. Nothing, sent them an email asking about when they were expecting to ship. No response from them, called and left a voicemail, again no response. Sent another email last week and still no response. I've called them multiple times but it always goes to voicemail. Left them another voicemail yesterday about how I was going to be disputing the charge with my bank since they already took my money. I know my order wasn't a lot of money but I just can't believe a company is ok with taking someone's money and not even bother responding to them.

    Sent from my Nexus 6 using Tapatalk

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    Bigunit (11-29-2017)

  3. #2
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    I have not bought from Phil in several years, but he used to be one of the more reliable vendors out there.

    Always treated me right.

    Wonder what happened.

    Originally, those extended bump stops were made by one of our Aussie members (Nugget) and supplied to TD for resale.

    It is my understanding that they got sourced elsewhere stateside, so Nugget ceased manufacturing them some years ago.

    Could be a supply chain issue but that still doe snot explain the customer service issue.

    2010 H3 Adventure
    Pro Comp 6079 Alloys (17x9), 1079 Beadlock Rings, 12.50 X 35 Good Year MTR's W/K
    Leveled, Rock Rails/U-Steps, SMA Brush Guard, KC Slim Lites, SG II, Rad-1, Magellan 1700 GPS, Midland Comm

  4. #3
    El Diablo
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    Like Gunner said, Trail Duty was a great resource several years ago. Sorry to hear about your issues and I hope you get a quick resolution.

  5. #4
    Hammer Down!
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    Anyone have 1 extra TD extended bumpstop to sell? Let me know if you do.

    Sent from my XT1080 using Tapatalk
    “Life's hard. It's even harder when you're stupid.”
    John Wayne


  6. #5
    Super Moderator
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    Lose one on the trail did you?

    2010 H3 Adventure
    Pro Comp 6079 Alloys (17x9), 1079 Beadlock Rings, 12.50 X 35 Good Year MTR's W/K
    Leveled, Rock Rails/U-Steps, SMA Brush Guard, KC Slim Lites, SG II, Rad-1, Magellan 1700 GPS, Midland Comm

  7. #6
    Hammer Down!
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    No, the 2 on the H3T are toast and somehow over the years, I ended up with 1 spare.

    Sent from my XT1080 using Tapatalk
    “Life's hard. It's even harder when you're stupid.”
    John Wayne


  8. #7
    Hammer Down!
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    Maybe it's time to ask Reloader to install my Rancho lift and go back to the stock bumpstops.

    Sent from my XT1080 using Tapatalk
    “Life's hard. It's even harder when you're stupid.”
    John Wayne


  9. #8
    El Diablo
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    Quote Originally Posted by Bigunit View Post
    Maybe it's time to ask Reloader to install my Rancho lift and go back to the stock bumpstops.

    Sent from my XT1080 using Tapatalk

  10. #9
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    Went to check on my Gobi roof rack from March on Trail Duty's website. The Website is suspended and a quick google search shows the owner has passed away. Im currently disputing the charges with my Credit Card company so I can re-order direct from Gobi.

  11. #10
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    Quote Originally Posted by svxr8dr View Post
    Went to check on my Gobi roof rack from March on Trail Duty's website. The Website is suspended and a quick google search shows the owner has passed away. Im currently disputing the charges with my Credit Card company so I can re-order direct from Gobi.
    Well that would definitely explain the drop in customer service. Definitely one of the pitfalls of online shopping, a “store” could be nothing more than a guy in his garage that has no help or backup. Supporting the little guy is great but can bite you in the ass when something goes wrong.


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  12. #11
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    Quote Originally Posted by the_real_hacksaw View Post
    Well that would definitely explain the drop in customer service. Definitely one of the pitfalls of online shopping, a “store” could be nothing more than a guy in his garage that has no help or backup. Supporting the little guy is great but can bite you in the ass when something goes wrong.


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    Agreed. My condolences to friends and family of the deceased.

  13. #12
    Mr. Beretta
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    GOBI will honor your original order date and Trail Duty Pricing (Please E-mail us a copy your original Trail Duty invoice to customerservice@gobiracks.com).


  14. #13
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    Quote Originally Posted by f5moab View Post
    GOBI will honor your original order date and Trail Duty Pricing (Please E-mail us a copy your original Trail Duty invoice to customerservice@gobiracks.com).
    Doing it right now. I got an email yesterday saying to dspute the charge with the bank first, and as of today the money is back, so that email is on the way. Thank you much for info.

  15. #14
    Mall Crawler

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    Sad to hear, did a lot of business with Trail Duty back in the day. Believe it was Phil who owned it. Always stand up, when issues arose.


    Sent from my iPad using Tapatalk Pro
    2005 H2 Adventure

  16. #15
    Hammer Down!
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    Glad to hear that Gobi is taking care of you.

    Sent from my XT1080 using Tapatalk
    “Life's hard. It's even harder when you're stupid.”
    John Wayne



 

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